1. Order Processing:Orders placed Monday through Friday at 9 a.m PST will begin processing on the same day. Orders placed on Friday after 9.00 a.m PST and through the weekend will begin processing on the following Monday. Normal processing time 48-72 hours. Please Note that some items have longer processing times.

  2. Shipping: Our Shipping Policy currently offers free ground shipping on All orders. This means that orders will be shipped via standard ground UPS or USPS shipping at no additional cost to the customer. Please note that this shipping method may take longer than expedited shipping option. Once your order has been shipped, you will receive a tracking number to monitor the status of your delivery. If you have any Questions , please contact us at ederrafw@gmail.com

  3. Returns and Exchanges: At EDERRA,we want to ensure that our customers have a positive shopping experience and are completely satisfied with their purchases.

    We understand that there may be instances where a customer may receive a defective or damaged item. In such cases, we encourage customers to contact our customer service team within 48 hours of receiving the item to address the issue and explore potential solutions.

    If you have any questions or need assistance, please do not hesitate to contact our customer service team at ederrafw@gmail.com. Thank you for shopping with us.

  4. Tracking information:Once an order has been shipped, customers will receive a shipping confirmation email with tracking information so they can monitor the status of their shipment.

  5. Quality control: All products undergo a thorough quality inspection before being shipped out to ensure that they meet our quality standards and are free from defects.

  6. Communication: Customers will receive order confirmation emails, shipping notifications, and delivery updates to keep them informed throughout the order processing and shipping process.

  7. Customer Service: Our customer service team is available to assist customers with any questions or issues regarding their orders. Please do not hesitate to contact us if you need assistance at Ederrafw@gmail.com

  8. Payment: We accept most major credit and debit cards for online purchases. Payment must be made in full at the time of purchase.

  9. Copyright: All content on our website, including images and product descriptions, are the property of Ederra an may not be used or reproduced without permission.